If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Important When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. The next morning, EBay had refunded her??? 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. Choose the label you want to send to your buyer. and a fun one too. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. However, it already is quite flat. The returns process. The seller will also pay for return shipping. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. Compradores com histrico de abusos do processo de devoluo podero estar sujeitos s consequncias descritas na Poltica sobre compradores abusivos. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. You've been a member since 2010 and you've logged dozens of transactions. Get it as soon as Sat, Oct 15. Another big tip always use the proper packaging! Oh, I totally agree. If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. This is completely eBay legal, and fair to the seller, as far as eBay sees it. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. This again seems not logical. What happens if the item is damaged while it's being returned? Para assegurar que o eBay seja um espao de vendas justo, exigimos que nossos compradores cumpram determinados padres. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . Use the phone over e-mailing when you want a response), and told them the situation. Please include a picture of the damage and your order number. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. 2 min article; The seller simply cancels the sale and a refund is sent back to the buyer. Yes, offering a return policy is an option for all sellers. You can also start a return request from your Purchases in My eBay. Receive a full refund, partial refund, or replacement item. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . It depends on the reason for the return. Disclaimer. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. The good news isyou dont need to explore all this yourself! Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. Choose the label you want to send to your buyer. "Birth certificates show that you were born. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. Here's how to send an eBay shipping label from the View return details section: If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. But at some point, the scammers are going to figure out the weakness in that business plan. What happens to seller when eBay refunds? When the seller replies, we'll send you an email with details of the next steps. Yes, it's that simple! I grew up in Central Florida and have lived here my whole life. ~Sandy 0 Kudos Login to Reply or Kudo Options Home Equipment Ebay Returns Who Pays Shipping. As a seller, I know when I'm being ripped off or when someone is being truthful. For more information, see our Condition of returned items policy. Learn more about our signature confirmation requirements. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. on A similar issue happened to us recently. I agree. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. 2 min . If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. How many times do you call eBay if there is a problem? Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. We have a buyer who says the way we packed the item damaged it. 2 2 Sponsored by PureCare Knee Protector And the fact that people like myself willnever make another purchaseis of little consequence to them. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. Again, it comes down to a gut instinct. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. This buyer says the item is ruined because we folded the cardboard backing of the item. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. Why on earth would you want anyone to spend money sending it back to you? All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. eBay has a specific money-back guarantee that applies to wrong and damaged items. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Tips for returns 2022 Flea Market Flipper. Copyright 1995-2021 eBay Inc. All Rights Reserved. I just wish more sellers would beflexible depending on the circumstances. You can unsubscribe anytime. Return an item for a refund. The shipping for this item was about $3. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. I don't accept returns, why do I have to pay for a return shipping label? Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? Choose a reason for the refund. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. All Rights Reserved. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . How do you know it is your item the buyer takes a picture of? Take action within 30 days. FREE Shipping. Free shipping for many products! But, like I said, all I got was a form letter. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". Your email address will not be published. First response from me is always "Return for refund". So CALL eBay when something like this happens. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. I think you need to learn not to take things so personally and choose your battles more carefully. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. As to a Return within the GSP for Not As Described, I would assume the same principle applies. Why Did My Package Go Farther Away, USPS? If a seller cancels an order on eBay after receiving payment but before shipping, who pays for the return shipping? But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. The seller will also pay for return shipping. When you use an eBay label, tracking is automatically included. Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . - edited Here are some of the most common ways eBay sellers are scammed. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. Individual policies will vary from shop to shop. If the item isn't too big or heavy, that may be a possibility. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. Good luck. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. eBay Selling! I hope to here from EBAY and or the Community to help me make the right decisions. If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. I dont accept returns, why do I have to pay for a return postage label? Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. Use the phone over e-mailing when you want a response ), and told them the situation. This article offers a step-by-step guide on replacing an eBay item damaged in shipping. Transfer money online in seconds with PayPal money transfer. INAD returns are paid for by the seller. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. You'll need to send it back within 10 business days, using tracked postage. In some cases, you can't know for sure. Enter the desired refund amount, and select Send refund. Otherwise, register and sign in. eBay Money Back Guarantee covers most transactions on eBay. Do You Charge Return Shipping on Damaged Items? eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. For more details, please see our Condition of returned items policy. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. But for this specific one, they were quick to remedy the problem. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. As others have said, why have the customer pay (dearly) to return a useless item? Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! Reply elislider 6 yr. ago I called Ebay and got no where. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . An honest , ethical seller will refund return shipping on a defective item. Language barriers may make it difficult to purchase an international return label. And there was damage on almost every side of the charger. I want to share an experiance that cost me lower seller ratings score. How do I initiate a claim? Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. If youre a reseller in 2023, you can find deals on items in many places. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. I was paid for my item and the original ship cost. After following these steps, eBay will stop automatically approving your buyer's returns. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. Get streamlined shipping at no extra cost Simply pay the cost to ship. Damaged Item Who Pays Return Shipping? Heres how to send your own label from the View return details section: Shipping labels for international returns. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Does eBay intimidate you? Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Use the carriers shipping calculator to find out how much return shipping will cost. Scroll down to Return Preferences and click the Edit link on the right. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. You can also check the progress of your return request at any time. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. They are not allowed to mention a case in feedback. (which did come as a shock we usually have to call 2-3 times to get something resolved). You're also responsible for any return shipping you promise to pay in your return policy. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. We tried reasoning with them but they would not budge. What am I going to do with the returned item? Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. eBay is taking action to protect sellers for shipments to and from British Columbia. We recommend using a tracked service for return shipping. Required fields are marked *. If you continue to use this site we will assume that you are ready to rock on with it. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! you misused the product or service in a way that contributed to the problem. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. From the dropdown menu, select Send refund. If you don't ship the return by that date, we may close the request and you won't receive a refund. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. All you need is an email address. Why was my refund less than the amount I paid? Look at the metal bent in! Who covers the shipping costs depends on why you're returning it. Select the shipping carrier from the dropdown list. Anyway, I don't think you should publicly announce your refund offer. Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. That's not "new". Read our most popular questions and answers on how to handle return shipping for items you've sold. Look for the receipt you received by email from eBay for the purchase. If so I would have called back to get a new representative on the line to straighten it out. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. For items that have a total cost of $750 or more, signature confirmation is required. And keep calling back if needed! Returns will not be accepted without prior authorization. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. . 09:08 AM. Defective. If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. Of if a situation arose where it needed to be returned to me, I would send them the postage. Learn more about return shipping. (Valid reason for a return, and I thought it worked when I sent it out). You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. What happens if eBay seller doesnt respond to return request? No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. You will have time to upload your supplier's return label and handle the return . Very Sad! They can then print the label and use it to send the item back to you. The company wants you to start by contacting your seller (select the. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Adding tracking details to your return helps protect against delays or issues in the refund process. What I might do is take a chance and send it without tracking. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. The item is only $25.00, but thetracked packet rate will be approximately $14.00. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. Dunno about that. I was indeed shocked that in was the first call this was resolved. What happens if the buyer refuses to pay for return shipping? Select Mark as sent. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. The letter also stated that there would be no replacements sent. Copyright 1995-2023 eBay Inc. All Rights Reserved. It should have the return policy on it. How many feedback do you have? Some sellers . not all. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. Send you a message The seller may ask you for some more details about your return request. Hopefully he will be able to. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Then to top it all off she left negative feedback calling me a liar. I don't plan on stopping any time soon. 04:41 AM Who is responsible for return shipping costs? What happens if the item is lost while it's being returned? Copyright 1995-2023 eBay Inc. All Rights Reserved. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return.
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