This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. I used to love finding bargains at Ross. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. ross return policy debit card $12,000 in 1858 worth today. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? The company gives the Walter treatment "Get Your Sh*t and Get Out!" I went back the following day with the receipt. I think I have a receipt. I am waiting for Ross to return my email about what company does collect this info. They have tags, only thing is they ripped off the part where the price was. I bought that pair of shoes yesterday. Don't waste ur time. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. Be eligible items included in new items have a permanent ban . I was not denied the return. And if not , what should I do ? How long does a refund take to appear on my creditdebit. All the basic conditions of Ross return policy also apply to holiday returns. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. I would rather pay more for a better quality item that would be returnable. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. I also explained that I loose these papers easily. The cashier demanded the tag that came on it and didnt even look at my recite. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. I'm done with Ross. Ross is a great discount store, be a smart buyer! She expressed a desire to simply get a credit to buy another dress that would fit. Isn't that a way to see and know if they have defaults? Having a receipt will marginally increase the chances of your return request getting accepted. The merchant then will issue a refund to the card used in the transaction, if your request is not denied. You can also opt for store credit if youd prefer. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! Also, Keep In Mind All Ross stores are equipped with a refund verification system. Can I order items online from Ross Dress for Less? Most stores give cash back if a debit card was used. This is bs. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. Where can I find information about resources available to Associates. Best Selling Brand Options, Does Costco Sell Stamps? No, you cannot a return a gift card for cash. ), so it's always better to use a credit card. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. V Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. When it comes to clothes it's super messy and you can't even get different size for any peace! I stood on line for 10 minutes (with only two cashiers). So you wash it and find out you can't return it because you wore it then washed it. The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Is that how it goes with their damaged items? I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. The cashier was asking for my ID. Other similar brands like Michaels and Sams Club also offer returns without a receipt. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. Three of the gifts didn't fit or weren't liked and need to be returned. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. I came here to see how long my refund will take to appear on my credit card. I feel like they took advantage of her. I called BS and made them hive me the full refund. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Can my grandmother get her money back? Be prepared to show a valid photo ID when making a no-receipt return. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. Happy holidays, I hope this was helpful in answering some questions. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Returns & Refunds. Suck it up and stop complaining. ROSS IS AWESOME! See Also: The 2 Best Days to Shop at Ross to Save Money What Happens After 30 Days? THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. I don't see what the difference is and what having an ID will prove. Even the dollar store has better quality than Ross. She even offered to buy it for me. I returned a pair of shoes I bought with my debit card. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. I replied yes, she immediately caught an attitude!! Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. I took out the cologne and it was so small. Why can't Ross honor a legitimate mistake. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. I was little surprised. Returned it in bag with all tags and the receipt same day . This is a very questionable practice that unlawfully collects private information on customers. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. I've shopped at Ross in Baltimore Maryland and Houston Texas. She told me that is manager on duty and the things have to go on her way!!! We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. Update- I did get the refund within a day or two of posting this, thank God. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. Ros store is rubbish. Not with jewelry item but clothing items. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. I refuse to get into trouble by not following procedures. I found the sizes i needed in a different pattern unfortunately. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? Having a receipt will marginally increase the chances of your return request getting accepted. What a scam horrible service. It's my money and I have the right to return which ever item I am not pleased with. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. I want to return it, but I do not have the receipt. You can't just buy something to use one time and return it later because that's called a rental. Does anyone know if this is true or had similar experience? does Ross not give change back on vouchers? Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. Is this a new policy for Ross? With Ross, it's better to really think before you buy. SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real Would not refund. They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. Now I have to toss this crappy product Ross carried! But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). Went to return a pair of shoes without a receipt. Some types of refunds are not accepted! I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. In case of a non-receipt return, you will get store credits. Just take your product in its original condition back to your local. Really the worst experience ever! If Ross offered clothing rentals you'd have no problem, but it doesn't. They are sisterhood and have terrible service. I am a Ross employee. The only way a store can compensate for losing money like that is to raise the prices. If that entire company took just one pg from Macy's handbookthey're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. I shopped at Ross and picked up a couple items. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. And either way I am always good with a store credit because I shop there so frequently. So, in Ross we just came to a cashier and explain what the problem was. I said what about me? In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. I had save my receipt I waited for the longest time on line. They are maintaining proper social distancing by allowing a limited number of customers at one time. Yes the ID is needed for purchases made within 24 hours. Ross Return Policy: Insider Tips for Successful Returns Every Time, The 2 Best Days to Shop at Ross to Save Money, How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. Why can't Ross honor a legitimate mistake. So here I was, with a purse that one side of the pocket exposed with a faulty zipper. Your return policy is the worst. I am DONE with Ross! I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress.
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