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"Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. Overcharged. Tickets were either never delivered or arrived late. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Do NOT buy Canadiens tickets from here. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. You still ended up with my money, and I never received any value for that. I don't even have an account, never purchased tickets but some thief stole my card info. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. After the switch, you will enter the email address you use to access the community in order to reset your password. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. They only let a few more people in until they actually closed all the doors. I am quite dissappointed. StubHub won't refund my money. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. totalling almost 900.00 in the middle of the night. what should I do? View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. Keep asking to speak to someone higher! Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. Or choose from the following popular destinations. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. I called stub hub because my brother got the wrong seats for a concert. i have attached the information from the venue. Massachusetts has clear rules on returns and refunds. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? asks for a code, which i put in, says incorrect code(which came from them). April 1, 2020 These people are entitled to their money back.". They charged my account even after I transaction. All rights reserved. StubHub will contact you as soon as possible. You will enter your community username and new password and done! Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Olivia Perreault. From that StubHub wallet page you can request a refund instead of keeping the credit. Make the best possible case for yourself. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I listed tickets on Stub Hub for a Broadway show. Their tech team looking into it or b.) if you have any questions please feel free to contact me. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. I should be given a refund! Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Cops said to all the r maiming people that we would get our refunds back! Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Had I known seller didn't have tix I never would've purchased. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. i am not interested in a credit that expires so therefore am requesting my full refund. They said outta luck. How long until my credit card is credited back? Honor yours. I will never use stub hub again. You will enter your community username and new password and done! Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Is Beyonces Tour Another Dynamic Ticket Price Mess? i am not interested in a credit that expires so therefore am requesting my full refund. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. and would like to return it? No Refund Policy? StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. I went to use the credit on my account, and nothing showed up. Now they are saying they will give us a coupon for events canceled. I too spent money on cancelled events. The cookie is used to store the user consent for the cookies in the category "Other. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. This was an unauthorized, unreasonable charge. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Other sellers may take a case-by-case policy. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Also disputing a charge that you made is fraud. For $2400 this is pure BS and will not stand. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. THE ATTORNEY GENERAL SAYS ANYONE AFFE. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Called back for refund. I'm going to contact my credit card to see what my options are. Subscribe for full access to The Hollywood Reporter. If I don't get a refund soon I'll be reporting theft to PayPal. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. My tickets were 100% real. Awful company that I hope fails soon. A lot of tickets sold on stubhub are individual people. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. Bonnie cancelled. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. my bank says 10+ days to get a decision if they will return my money. I contacted Stubhub and they refused to refund my money. FRACK! Receive a coupon for 120 percent of your original purchase*. No. But . This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I won't let them take advantage of fans like me by ; and they have friendly voices. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. The cookie is used to store the user consent for the cookies in the category "Performance". Hi, @Fatsuma! I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. StubHub updated their policy today. Use of this website signifies your agreement to our. DON'T BUY ON THEIR PLATFORM!!! Did StubHub's changed ticket refund policy violate Massachusetts law? At NO stage did they advertise this game as a TBA or TBC date and time. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. We are changing the way you register and sign-in to the StubHub Community. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. These cookies ensure basic functionalities and security features of the website, anonymously. I called immediately but received the same reply, "No refunds!" StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. I emailed them screen shots proving there was no such disclosure. Make the best possible case for yourself. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. "We were only allowed 120 percent credit toward future concerts, not refunds.". Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. "These consumers made a deal with StubHub," he said. >> PRETTY UNFAIR. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat.