This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. This represents a collaboration withCause We Care, a Vancouver-based foundation supporting single moms and children living in poverty in Greater Vancouver, including the Downtown Eastside, one of Canadas most underprivileged communities. Warm wishes and happy holidays to you and yours. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. "The shift to models providing our images from their homes is working well for now, and seems to be continuing to resonate with our clients," says Hill. In the less-distant future, changes in new products could be seen as soon as next month, with its Fall/Winter 2020 collection launching in August. It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. That compares with it generating $226.2 million in e . Our boutiques are officially reopening. "SHAME on Aritzia for using the people's money," wrote another. Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. We know that every decision we make during this time impacts our community as a whole. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. The Administration's plan is to end the COVID-19 public health emergency (PHE) on May 11, 2023. As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. All of this transpired without having to lay off a single employee. The program features custom-made Aritzia Community Sponsor Packages, which are sets of the brands iconic, easy-care, comfortable clothing items that meet the specific needs of healthcare workers. The Community Care program is an extension of Aritzias overall commitment to organizations that help women and girls succeed at work and in life. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Updated 2/14/23. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16 th, 2020. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Aritzia is offering two tiers of clothing packages for purchase with items similar to those being gifted, as an opportunity to help provide an additional 90,000 frontline health care providers (360,000 clothing items) with the apparel they need. VANCOUVER, March 16, 2020 /PRNewswire/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Cant wait to see you soon. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. Opinions expressed by Forbes Contributors are their own. Aritzia's Community Care Program is an initiative to donate a total of $20 million worth of clothing to frontline healthcare workers. "Our clients have faced a lot of change this year as a result of COVID-19 and the comfort and consistency of beautifully made clothes is an Aritzia constant they can count on.". In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. Dates will be confirmed at a later date. Aritzia has shared snaps from grateful nurses and medics with POPSUGAR, which were posted on social media to thank the retailer for the thoughtful packages. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. Aritzia is expanding its donations. It wasnt easy seeing all our boutiques closed and the corresponding decline in our revenues and our profitability, said CEO Brian Hill during a conference call with analysts Thursday after the company released its first-quarter financial results. The Women Of Roblox Are On A Mission To Make Gaming A Force For Good, ChatGPT: Thinking Outside The Content Marketing Box, How Latina Entrepreneur Corina Burton Once Failed, Then Launched A Multi-Million Business, Child Sexual Abuse Survivors Pen Their Own Justice, Women Have Found A Powerful Way To Form Authentic Connections In Business - Mentoring Walks, Sephora, A New CCO And A Celebration Of Latinx Roots: Babba Rivera Is Building A Haircare Empire With Ceremonia, 5 Ways To Bounce Back After Getting Laid Off, Greenlight For Work Tackles Top Source Of Stress For Working Parents. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. "We are in an unprecedented position to expand our product lines' depth, which includes sizes, length, colors, breadth, [and] new style developments We recognize that additional sizing choices will be important moving forward." Walmart's Return PolicyCOVID-19 Changes. While our boutiques will remain closed until its safe to reopen, were committed to ensuring job security for all our employees, for as long as we can. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. All employees and students with COVID-19 infection MUST immediately report the COVID diagnosis to their supervisor, and Employee Health (409-747-9172) . There is a tremendous amount going on around us, all of us, and it's a very challenging time for everybody in many different ways. When will I get my order? Jennifer Wong, President and COO of Aritzia, Photo Credit: Evaan - https://evaan.com. "Well take those learnings into account as we move forward." |. New launches for Aritzia this year include swim, Aritzia fans, which include A-list celebrities. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Each Community Sponsor Package consists of two of Aritzias most-loved Tour t-shirts and two pairs of iconic Aritzia Atmosphere leggings all featuring the custom heart-inspired Aritzia Community logo. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Last month, Jennifer Lopez posted a photo of herself on her Twitter and Instagram accounts wearing the brands iconic Super Puff, in white, with the caption: Cozy morning in my Super Puff, Thank you @AritziaI love it! Hill acknowledged the post during the earnings call, saying the artist did a little favor for us at the end of the year.. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. Message frequency varies. All of our people are essential to the Aritzia team and we know we wouldnt be us without them. Aritzia is a vertically integrated, innovative design house of fashion brands. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. 2023 BDG Media, Inc. All rights reserved. Every day Im honored to work alongside a world-class team of smart, ambitious, talented women building and thriving in long-term careers, Wong shares. Here's what to expect when visiting our boutiques. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card. Our boutiques are officially reopening. Aritzia's largest size offering is an 12, or, sometimes a 2XL and, right now, Aritzia only has 10 items stocked in the Women's 2XL size, none of which show plus-sized models in the product shots. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. Follow the steps below to complete online returns for online purchases. To ensure the safety of our people is at the forefront of what we do, weve moved our Support Office and Aritzia Concierge teams to a flexible working environment. Sale items marked with a discount of 50% or greater are final sale. Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. Interested? The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. 80,000 frontline healthcare workers gifted through a $10 million initial donation So anything you buy, like the Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. Dates will be confirmed at a later time. Strategic real estate choices have also always been important to the brand, and Aritzia is growing in that realm and making power moves. Newspapers Limited, 8 Spadina Avenue, 10th Floor, Toronto, ON M5V 0S8. Frontline healthcare workers sanitization standards pre- and post-shift require a washable, easy-wear wardrobe to be worn to and from work to prevent the virus spread. When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." All sale and discounted items bought in store are final sale. Approximately a year before the pandemic started in North America, Aritzia's 97 boutiques were responsible for more than three quarters of the company's overall revenue. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. See How to Mail Back an Online Return for more information. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. Are your stores open? Bottom line Both companies. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Once signed into your account, access your. expressly prohibited without the prior written consent of Toronto Were following every protocol and doing everything we can in our boutiques, distribution centres and support offices to ensure the safety of our people, our community and you. Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where weve not had a single positive case of COVID-19 to date. It looks like youre not in the USA. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June. Subsequent instalments to Afterpay may be required. Online purchases can be exchanged in store. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS This depends on what stage of the order process your purchase is at. The Company designs apparel and accessories for its collection of exclusive brands. The fund provided financial continuity to Aritzia's people who were directly or indirectly been affected by its store closures due to COVID-19. The adjusted net loss was $24.9 million or 23 cents per diluted share compared with net income of $18.5 million or 17 cents per share rrmfor the first quarter the previous year. What health and safety measures have you implemented? Where impact and internal change are concerned, its an ever-evolving process. Covid-infected workers forced to isolate at home without sick leave will again be able to claim up to $750 in pandemic pay from this week. We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. Warm wishes and happy holidays to you and yours. I have an order outstanding. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. Our retail came back stronger than pre-pandemic levels, and for the first time since the start of the pandemic, all of Aritzias boutiques were open for the entire duration of the quarter, Hill said. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. Copyright 2023 CNW Group Ltd. All Rights Reserved. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. She rose through the ranks from assistant store manager, to manager, to vice-president of operations. The brand declined to comment on this shift in sizing. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. If you return items purchased on aritzia.com via Afterpay in store, well refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date. Aritzia is a vertically integrated, innovative design house of fashion brands. Starting May 11, Aritzia Community Sponsor Packages will be available for registration on Aritzia.com. Keep reading to see a few more appreciative posts, and then check out the sets you can send to a loved one or hero in need. "The minute we closed all of our stores in mid-March, we started planning to reopen. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. By subscribing to this BDG newsletter, you agree to our. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Net revenue increased by about. "We couriered the clothes to our models to photograph at home, and we were very pleased with the results," says Brian Hill, Chief Executive Officer of Aritzia, tells TZR. There were many firsts: our first-ever capsule collection,featuringfor the first time our remarkable Aritzia people,and with 100% of proceeds going to our Aritzia Community partner organizations.. TnAction Spring 23 just launched. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. For every package purchased (you can pick up the Diamond package for $100. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. Aritzia closing all stores until further notice due to COVID-19 | CBC News Loaded. See, Click to View our Accessibility Statement. In early March, when COVID-19 first began rearing its head around the world, few could imagine the toll it would take on the fashion industry. CEO & Founder. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Insider info on sales, new arrivals and more good stuff. Its collection of ribbed tanks, super-soft sweatsuits, and even easy tees and joggers have been seen on influencers and celebrities alike and it's not hard to see why. Half of the leases the company has signed were negotiated after the pandemic began and reflect what he called compelling post-COVID financial terms.. After 14 days of reopening, we will no longer accept returns or exchanges. Can I refund it? Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. By Mar. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Don't worry, you can unsubscribe from our mailing list at any time. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). For purchases made in store, you can return or exchange your purchases in store only. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. It does so through three pillars of impact: poverty alleviation, mentorship and job readiness. These recommendations are applicable to Alberta and may differ from other jurisdictions. To order copies of You may opt-out by. Let's continue to take care of each other," continued Mr. Hill. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within.. If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. If you checked out while signed into your Aritzia account, no postage fee will be deducted. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. Toronto Star articles, please go to: www.TorontoStarReprints.com, Conversations are opinions of our readers and are subject to the, The Toronto Star and thestar.com, each property of Toronto Star E-commerce revenue remains strong, though growth has moderated since most of the companys stores have reopened, he said, and is currently trending 50 per cent to 100 per cent higher than last year. While International Women's Day and Women's History Month are notable occasions to celebrate the power of women, Aritzia recognizes women all year long, in leadership and executive roles. Sale items marked with a discount of 50% or greater are final sale. As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. This copy is for your personal non-commercial use only. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. Don't worry, you can unsubscribe from our mailing list at any time. Free shipping & free returns on all orders, all the time. rights reserved. Without the luxury of time to prepare, weve been thrown into a world crisis. Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. When search suggestions are available use up and down arrows to review and enter to select. We took the next couple of weeks to analyze our business and during that time, we kept all of our people employed. After 30 days, we will no longer accept returns. In sum, they areexecuting extremely well across every key element and have been able to meet the customer where she wanted and expected to be, in this Covid marketplace.. "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. Hand sanitizer available throughout the boutique, Sanitized product and fitting rooms after each use, Sanitized cash desk and debit terminal after each client, Regular sanitization of surfaces throughout the boutique, Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own, Dedicated healthcare professional available for consult. *The Aritzia Community Relief Fund amount is displayed in Canadian Dollars. All Rights Reserved. You can only exchange items to Aritzia if you purchased them in person from a store. Well do our best to help. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. More information about coronavirus waivers and flexibilities is available on . Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above.