When tickets are no longer available the event will be displayed as Allocation Exhausted.". Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. When can I request a refund if I have purchased Refundable tickets? The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. You may also wish to consider taking out a relevant insurance policy to . They must present the relevant concession documentation at point of purchase and upon entry to the ground. Don't worry though, until you finalise your purchase the value will remain on your voucher. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Where do I select Mobile Ticket delivery? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Why can my friends (invitees) only purchase the held tickets one at a time? St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html
Set up your My Ticketek account, or check the details in your existing account. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Where can I find my AFL Membership number? To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. iPad, tablet PC, laptop) to gain entry to an event? There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Yes, it will. Ticketek will use reasonable efforts to notify you of such action. Change My Location
Please note that there will be large wait times on the phone when dining tickets go on sale. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf
If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. How long are Ticketek Gift Vouchers valid for? The email may have been filtered by a spam filter. You can access specific privacy information for Friend Spotter . How do I gain entry to the venue using Passbook? If you have purchased concession tickets, you are also required to present a valid concession card. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Ensure your contact and personal details are correct. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season How do I find out the expiry date of my Ticketek Gift Voucher? When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. 3 0 obj
Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. However, some events will have unreserved seating where it is first in, best seats. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. details of the event including: name, date, time and venue. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Upgrading Member Access via Ticketek (AFL) - Collingwood FC We liaise closely with event organisers on matters related to ticket scalping. The user will not be able to view the ticket. How can I get Ticketek to sell tickets to my event? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Held seats are sold on a first-in basis. I would still like my tickets mailed to me at my overseas address, is this possible? To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Why does the app ask to use your current location the first time it's opened? Staff are amazing under the circumstances," a third said. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre Ticketek Marketplace - Buy and Sell Tickets We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Invitee B starts purchasing two seats from hold. If this does not answer your queries, our friendly team will be happy to assist. Once tickets are added to Passbook, simply open the Apple Passbook app. If you purchased online or through our call centre please contact Customer Service for further assistance. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} My tickets have not arrived after a reasonable amount of time, what do I do? For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. At this time Ticketek NZ cannot post tickets overseas. For more detailed instructions on reserving a seat, please see our help page here. The transaction limit is 10 at both Marvel Stadium and the MCG. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. The Ticketek app was also reportedly glitching, stopping people from . How do I unsubscribe from My Ticketek emails? If your session time expires, you will receive a notification and will be required to access the site again. Ticketek routinely mismanages ticket processing which should be simple. 13+ - Adult Ticket. Please ask your friend to check their junk mail. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Tickets will be available to purchase, once onsale, through Ticketek. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Check you can log in and have your passwords ready. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Ticketek boosts UK presence with Motorpoint Arena Nottingham deal Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Do I have to save my credit or debit card details? If you would like your event to be one of these, we would love to hear from you. You are responsible for knowing the contact details of all attendees in your group. If there is no connectivity at the venue, can Passbook tickets still be accessed? Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. More information relating to mobile ticketing will be communicated in the lead up to the season. When will I receive my club of support merchandise pack? Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Once you have logged in, update your information. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Gift Vouchers can be purchased for specific events when available. How do I subscribe to receive My Ticketek emails and/or SMS? How do I update my credit or debit card details once they have been saved? When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. No, Ticketek Gift Vouchers are not reloadable. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Don't worry! Is there anything special I need to do when I get to the venue to scan my mobile? In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. When you book online you cannot choose the location of your seat. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. If you're not signed in already, you'll be asked to sign in (or register) now. Can I request a refund if I change my mind about attending the event? Concession and Children's ticket entitlements vary from event to event. Your barcode number can also be found via your online account here. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm
The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. No. If your location is not recognised, National content will be displayed. What can I do to increase my chances of getting tickets to a popular If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . We do not send tickets to PO Boxes or business addresses. I've sent an email invitation but some or all of my friends did not receive them. Their barcode will then be on their homepage. Yes, you are able to use multiple Ticketek Gift Vouchers. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. What are the terms of General Admission (GA)? If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. What can I redeem my Ticketek Gift Voucher for? PDF Official Stray Kids Collector Ticket FAQ The email account that the message has been sent to is closed. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Gift Vouchers can also come in pdf format, which can be printed. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Promoters sometimes request that a number of tickets be held for promotional purposes.
For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Can I request a refund if I accidentally selected the Refundable tickets option? Can I delete the details of my saved credit or debit card? From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. The example above is for an adult barcode. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. What is my online AFL Membership account? If I received an invite, does Ticketek store my contact details? What does General Admission (GA) mean? If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. I had the opportunity to study abroad in Australia during the summer of my Junior year. What if I need accessible seating? There was a problem with the email server that the message was sent to. Please try again, or try reducing the number of tickets you have selected. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). There was a spelling mistake in the email address entered. Request details from Ticketek when booking your ticket. How can I find AFL Membership on a match day? <>
Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Why is there a time limit when I buy tickets? In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. You are required to present your credit/debit card and photo I.D. How can I receive my Ticketek Gift Voucher? endobj
How do I make a wheelchair or Accessible Seating booking? There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. You will need to provide some form of ID so that staff can access your Ticketek account details. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Don't forget to bring your ezyTicket to the event. Change of mind is not an approved reason. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Where can I get more information about privacy for Friend Spotter? Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region.