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New cases and investigations, settlement deadlines, and news straight to your inbox. Never got my refund, asked for compensation and never anything. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. The Court has not decided who is right. The suit was filed in error, according to the plaintiff. No refund or voucher has been offered. And the seats they offered were listed for $30 less than the ones I purchased. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Adam Silver had to get the Christmas bonanza in- fans be damned. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Matthew McMillan Settlement Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. It is important to note that the settlement is not final and the settlement process is ongoing. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. AG Racine Announces Settlement With StubHub Over - Washington, D.C. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. that reports on class action lawsuits, class action settlements, I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Required fields are marked *. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Let us know in the comments! StubHub Settles For More Than $9.5 Million With Customers Denied Cash The NHLs suspension caused a spike in the number of e-tickets sold. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. Our content is intended to be used for general information purposes only. Enjoy reading our tips and recommendations. 2023 The Hollywood Reporter, LLC. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. It also asked for a reinstatement of the pre-March 20 refund policy. Get buying tips about Ticket Websites delivered to your inbox. status of any class action settlement claim. This browser does not support PDFs. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews I purchased tickets via StubHub for a concert 3 months in advance. 19. I bought 2 tickets to a concert in SC that was cancelled. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. The company blamed the difficulty of recouping from sellers during the pandemic. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute StubHub calls for MLB refund lawsuit to be sent to arbitration If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. MLB, Ticketmaster, and StubHub Named in Ticket-Refund Lawsuit Moreover, the company will be forced to refund its customers. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. I was denied my request for a refund. NEWS. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern I will (apparently) receive a refund, but the damage is done. I call Stubhub. Thank you, you have successfully subscribed to our newsletter! StubHub is an American ticket exchange and resale company. Please add me. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. In March 2020, as the scope . The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Share this with everyone please!!!! Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. I am not good at technology. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. I was offered alternative tickets. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Please add me. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. I want my refund from them as well. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. This is the only way to get a cash or credit award under the Settlement. The credits issued by the company are valid through the end of 2022. I purchased six tickets to Hamilton on 12/1/21. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Angry Fans Say First the Concerts Were Canceled, Then the Refunds They sent me tickets for a baseball game on the wrong day. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Class Action Lawsuit Filed Against StubHub - Law Cities In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Want a refund for a canceled concert? Good luck - Local Business News Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. Things You Should Know. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . FAQ. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. But, as an alternative, the 120% off coupons were also available. Class Action Lawsuit Against StubHub - LAW LID Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. The news comes just over a week after ticket resale sites began requesting corporate bailouts. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. StubHub has not responded to the lawsuit. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. I want my damn money from the purchase of my tickets!!!! The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Did StubHub's changed ticket refund policy violate Mass. law? One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. You will not receive a Settlement award under the Settlement. The case is still pending, but will be heard by a jury. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund Looking for a class action lawsuit in Nebraska. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. The company then changed its policy to cover these situations. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. I am appalled at their lack of customer service and straight out thievery. All of these happen in 10 minutes. settlement administrator or your attorney for any updates regarding A link has directed you to this review. I had to spend hours on the phone with StubHub just to get them to do their job. StubHub changed its refund policy about a month ago. All eligible Settlement Class Members will receive an award upon submitting a valid claim. StubHub is the world's top destination for ticket buyers and resellers. At regular volume, we can afford to take that risk. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Previously, she represented workers and retirees at a national employment law firm. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy So Farley filed a credit card dispute against them, and won back his $600. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. They were processing refunds for canceled events just like they previously did but then changed their policy. The Hollywood Reporter is a part of Penske Media Corporation. The company has yet to comment on the lawsuit. In this . I deleted my account. StubHub Ticket Refund Settlement - $9.5M for canceled events. Covid-19 The complaint was reportedly filed by a Wisconsin man named. This field is for validation purposes and should be left unchanged. Furthermore, is there a class action suit against Ticketmaster? The plaintiffs may also opt to file a lawsuit on their own. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. I patiently called Stubhub over multiple phone calls and followed all of their instructions. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. Read more here: Camp Lejeune Lawsuit Claims. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Its now 3/3/22 so thats 64 days since I requested the refund. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. Sign me up! The law required StubHub to refund all eligible buyers before May 3, 2021. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker This putative lawsuit is related to a multi-state investigation that StubHub settled. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. At the time of this writing, nothing has been proven in court. https://topclassactions.com/wp-admin/admin-ajax.php. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. The company is accused of failing to resolve complaints from tens of thousands of customers. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. The coupon, of course, expired in 12 months. The NHL postponed its season on March 12 in the massive wave of. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. How do I know I can trust these reviews about StubHub? StubHub Told Claims Will Stay in Court in COVID-19 Refund Litigation While the shows are postponed you are in limbo. StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. | A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Please add me I lost roughly $600. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". I chose CC. Many events this past month were canceled. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. StubHub to refund canceled events after pandemic complaints I have not received any information on recovery of my money yet. The next day, I received a $500 charge. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. StubHub settles with US Attorneys General over its COVID refunds policy All Rights Reserved. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca.